Frequently Asked Questions
We appreciate your considering Pullmantur Cruises as a potential employer. If you've never worked onboard, you may have questions about what to expect regarding shipboard life with our company. Below are the responses to the most frequently asked questions:
Where do Pullmantur Cruises ships sail?
Our ships sail in Europe, Brazil, the Caribbean, and other exciting destinations.
What are the requirements to work onboard Pullmantur Cruises ships?
Regardless of the position for which you are applying, to qualify for shipboard employment you must have a valid passport, and the ability to:
- Obtain a Schengen a visa
- Pass Pullmantur's pre-employment medical examination
- Obtain relevant itinerary-driven visas (i.e. Schengen, Brazil, etc)
- Obtain the required STCW certificates (Basic Safety Training, Crown and Crisis Management)
- Present the proper qualifications/certifications required, based on your role.
- Pass a criminal background check
What is a Schengen visa?
Some nationalities are required to obtain this visa in order to enter countries that are part of the Schengen territory, in Europe. Your Hiring partner or HR representative can help you determine if you need to apply for a Schengen visa.
What is a letter of employment?
A letter of employment (LOE) is a document provided by Pullmantur Cruises (or Hiring Partner) that states the date you are scheduled to join our team, the vessel you are joining, and the position for which you have been hired. You must have this document available at all times when travelling to join the ship.
Where do I get the pre-employment medical (PEME)?
All Pullmantur Cruises crew members are required to complete an extensive pre-employment medical examination prior to joining the ship. In most cases, the examination is at the employees' expense. The examination should be conducted through one of RCL's approved medical facilities. Once the medical examination is complete and approved by our corporate medical department, employees will be cleared to travel. This medical documentation will then be valid for two years.
What languages are required to work onboard?
English is the official language on board our vessels, so all employees must be able to read, write, and speak at least intermediate English. Due to our specific customer base, Spanish is required for service positions such as Bar, Restaurant, Reception, Entertainment, and other roles. It is helpful if you speak additional languages, including (but certainly not limited to): Portuguese, Italian, German, and Russian. Fluency in additional languages is always a plus!
Does Pullmantur Cruises hire couples?
Pullmantur Cruises welcomes couples onboard. However, each applicant is assessed individually based on his/her qualifications, and although every effort is made to accommodate couples to be assigned to the same ship, we cannot guarantee that they will be assigned to the same ship, since - as is understandable - business needs take precedence.
Is medical attention available to employees?
Of course! Our crew's safety and wellbeing is our highest priority. Should employees become ill while onboard, each ship has a team of dedicated medical professionals that will provide assistance at not cost to the crew member. However, while the medical team is ready to assist in any urgent situation, they shouldn't be considered your primary medical care provider. It is important to join the ship healthy and ready to work. If you have any prescriptions that have been cleared as part of your pre employment medical exam, those should be filled for the duration of your assignment before you join. It can be very expensive to fill prescriptions in many ports of call.
Do I have to wear a uniform?
As a team, we like to project a consistent and professional image; this is why we have carefully chosen a uniform for each position onboard. Uniforms will be provided onboard, and though the cost will be subsidized by the company, some crew members must purchase part of their uniforms as well. Your recruiter will discuss this with you in more detail.
How long would I be onboard before going back home?
A contract ranges anywhere from three to approximately eight months, depending on the position. Most senior management roles have 4-month contracts while most of the rest of the positions have 6/8 month contracts, depending on the position. Employees live onboard for the total length of their contracts. Your recruiter will provide you with specific information regarding the contract length for the role in which you are interested. Based on the business needs and itinerary specific requirements some crewmembers may be asked to extend their contracts, however Pullmantur Cruises will endeavor to follow the standard contract length.
Do I get time off while onboard?
Sure! Because ships have guests onboard 7 days a week, you may not get a 24-hour period off; however, you will still have time to rest, visit the ports, and participate in fun events.
What happens if I have a family emergency?
In the case of family emergencies, Pullmantur Cruises will make every effort to accommodate the crew member's requests.
To which ship would I be assigned?
Once you have been offered a position, you will be advised which ship you will be joining. Please keep in mind that assignments are provided based on business needs, therefore, you could join any of our great ships!
How do I get to the ship?
Depending on your location and the ship's location, you may fly to the nearest airport. In most cases, this will be at the crewmembers' expense for the first contract.
What should I pack?
Since cabin space is very limited, it is recommended that employees bring only what is needed. If you are flying, you may want to check the luggage allowance with the airline. Some suggestions would be: Clothing: underwear, jeans and/ or long pants, sweater, shirts, belt(s), shorts and t-shirts, appropriate shoes, tennis and/or beach shoes, and swimsuit Toiletry: deodorant, razors, brush/comb, toothbrush/paste, shampoo, shaving cream, sunblock. Other: travel alarm clock, medication, beach towel, camera, MP3 player, and hair dryer.
Are any items prohibited?
Objects that may represent a hazard are prohibited. Examples include weapons, clothing irons, hot plates, candles, incense, and any other items that may create a fire hazard, or are deemed unsafe by shipboard security. (Curling irons, flat irons, and hair dryers are allowed.)
Does Pullmantur Cruises provide accommodations while I am onboard?
Forget about paying rent! Pullmantur Cruises provides accommodations for all shipboard employees. Depending on your position you may share your cabin with a fellow crewmember. Because space is limited onboard, cabins and bathrooms are relatively small compared to land-based accommodations, but don't worry there are plenty amenities for you to enjoy when you are off duty.
What if I don't get along with my roommate?
Working onboard is a great opportunity not only to grow professionally, but also to make friends from all over the world. While different cultures act differently and sometimes it takes time to adjust, we believe that being open and respectful always leads to good relationships. Communication is usually the key to get along with your roommate; however, if for some reason you don't feel comfortable you can check with supervisor who will try to facilitate a cabin switch.
How do I get paid while onboard?
Employees are paid in U.S. dollars at the end of the month through a Salary@Sea card.
Do you offer direct deposit?
Direct deposit is available to our crew. You may also wire transfer money to your land-based bank account but nominal fees apply.
Are taxes deducted?
Employees are responsible for filing their own taxes upon returning to their home country.
Should I bring cash with me?
We suggest you bring at least $200-300 cash in U.S. dollars and/or a major credit card, to cover out-of-pocket expenses during travel and before receiving your first pay.
Where will I have my meals?
Our chefs create for our crew a variety of dishes from different parts of the world, providing options for a healthy and well-balanced diet. All meals are served in crew-allocated dining areas.
Do you have laundry facilities for employees?
Yes, there are laundry facilities available for the crew.
What type of electrical system will be in my cabin?
Cabins offer 220V and US 110V outlets.
Do employees have internet access?
Yes, each ship has an internet café that is available to employees, with several computers that have internet access (nominal per-minute fees apply). For those who would like to bring their own laptop, WI-FI spots are also available (same per-minute fees apply).
How do I call home?
You can purchase minutes to use for long-distance calls from the ship.
Is to possible to receive mail while onboard?
Yes! There is a central location where all mail is received and then distributed to the ships. Your shipboard HR team will be able to provide more details.
Would my cell phone work onboard?
Cell phone service is available onboard; however, international roaming rates do apply. You may want to check the rates with your provider before using your cell phone.
Would I be able to buy some necessities (i.e. toiletries) onboard?
The Crew Shop is a general store for crew on every ship. It sells all sorts of things you might want during a contract and charges low prices too.
Can I make purchases in the Gift Shop?
Crew members can shop at the guest Gift Shop during designated hours. Pullmantur Cruises employees are entitled to a 20% discount (10% for alcohol and tobacco purchases).
Do I get to visit the ports?
Definitely! When you are not on duty, you are welcome to explore the amazing destinations we visit. Just make sure you are back on time!
Can I participate in Shore Excursions?
We organize regular excursions for our crewmembers so they can enjoy the many wonderful ports we visit
Does Pullmantur Cruises have a drug policy?
Pullmantur Cruises is a drug-free company, and we have a zero tolerance policy for consumption or possession of illegal substances.
Are employees allowed to smoke?
When off duty, employees are allowed to smoke in the designated smoking areas. Smoking in crew cabins is prohibited.
Will I be entitled to discounts for my family?
We offer different discount programs for our employees and their families. Depending on your position, you may have to wait for some time before qualifying for this benefit.
Are there any activities to enjoy during my time off?
At Pullmantur Cruises we believe in creating a fun work environment. We have a crew activities team onboard each ship in charge of hosting different events for our crew. From parties to sport tournaments, all activities are designed for our crew to enjoy life onboard.
Can I socialize in Guest Areas?
Access to guest areas will depend on your position. Please check with your supervisor. If you are allowed to visit guest areas, please keep in mind that guests always come first! Casinos, guest swimming pools, and whirlpools are for guest use only.
Are there places to exercise?
Yes! Each Pullmantur Cruises ship is equipped with a crew gym. We encourage you to take advantage of it and work out at your leisure.
Are there places to socialize with my teammates?
Yes, there are different types of areas on board where crew members can socialize, including the Crew Bar, other lounges, and common crew areas.
Can family and friends come and visit me for the day?
Employees can apply for a one-day visitors' pass for family and friends; this must be requested with advanced notice. Please check with your supervisor for more details.
Is there a hair salon onboard?
Each ship features a spa and hair salon onboard, and treatments are offered at a discounted price to crewmembers. Appointments are necessary and, as expected, guests have priority.
Do I have safety responsibilities?
In the unlikely case of an emergency, we need to be ready. Therefore, all crewmembers must attend emergency training, and are required to participate in boat drills.
Will I always work on the same ship?
Assignments are based on many factors, and priority is understandably given to business need. Generally, there are periods where an individual is assigned to a particular ship, in order to provide an opportunity for the teams to build relationships and consistency. However, as with every aspect of shipboard life, flexibility is key. You might be transferred to another ship as necessary.
Who are the Hiring Partners, and what do they do?
Pullmantur Cruises has a network of Hiring Partners (HPs) who help recruit crew members for our ships. HPs are NOT employees of Pullmantur or Royal Caribbean Cruises Ltd. Only HPs listed on this site are authorized to recruit for our company. Click here
to see our accredited Hiring Partners.
The only costs you should pay for when joining the ship are your passport, Seaman's Books, national identiﬁcation documents, medicals, airline tickets, certiﬁcations, and licenses as required by position. HPs may offer these as OPTIONAL services. Fees for these optional services should be explained to you and clearly listed.
If specific tools are required to perform my job, do I need to bring them?
No, all the tools you need to perform your job will be provided by the company.
We know there's a lot to consider. As you go through the application process, our recruiters and hiring partners will be glad to provide guidance, and more relevant details to answer any additional questions about shipboard life.
Thank you again for your interest in Pullmantur Cruises. We'll hope to see you onboard soon!